TERMS & CONDITIONS
These terms and conditions apply to your use of the content and services provided by AD Labs srls through our Online Shop, Services or Projects, as well as any other website operated and/or controlled by AD Labs srls are subject to these Terms and Conditions. We reserve the right to change these terms from time to time, at our sole discretion. In case of a Commercial Transaction (purchase or other) the version of the document that applies, is the version effective at the time the Transaction is completed. You can download a copy of the current Terms & Conditions here. Using our website, store or services will mean that you explicitly accept these terms.
Customers may order items directly from our online Store available at http://makeitall.cc or by requesting a Quotation in writing, via email or fax (see Contact information below). When ordering, the Customer must ensure the accuracy of all details provided: Shipping Address, Billing Address, Contact Details and List of Ordered Items. Once an Order is placed with AD Labs srls, the Customer will receive an email with the Order Details and is required to retain an easily accessible copy of the Order Confirmation. This email should be used for all correspondence regarding Order Status and any Support request.
All Products and Services purchased from AD Labs srls can be paid with Paypal, Credit or Debit Card, Bank Wire Transfer or Cheque. Customers may select the method of Payment during the Online Checkout process or by contacting our Office for Payments that require our assistance (such as Credit Card over the Phone). We are also available to answer any questions Customers may have during the Order Process and Payment procedures.
The base currency of our store is EUR. Not all currencies are available for all the payment methods. Please refer to 2.2 for further details. Exchange rates for USD and EUR are regularly updated. Customers may consult up-to-date prices in foreign currencies by visiting our Online Store or by contacting us.
2.2 Payment Methods and Currencies
For our Customer’s convenience, AD Labs srls accepts a wide range of Payment methods and currencies: For payments with Credit or Debit Card (processed by Paypal) or Payment over the Phone, your Card will be charged inr EUR according to the currency that is set in the Shopping Cart. Wire Transfers must be made in EUR. Depending on the currency chosen, the appropriate Bank Details will be listed on your Invoice and in the Order Confirmation email. All Bank Transfer Fees should be supported by the Sender (the Customer).
2.3 Payment Terms
2.3.1 Default Terms: The default payment terms for all purchases is T/T in Advance. The Customer's Account or Card may be charged at the time of the purchase, before the items are shipped. Should any item be out of stock the Customer will be notified and is entitled to a Partial or Full Refund under the terms in point 4. As a general rule AD Labs srls will not ship any items before payment is confirmed and received in full in our Account.
2.4 Payment Validation
For security reasons and depending on the payment method and total amount of the Purchase, AD Labs srls reserves the right to request proof of ID, Postal Address or any other method that AD Labs srls may find it appropriate to validate the authenticity of the order and the Identity of the Customer and Postal Address. The Customer has the right to decline to provide this information. In this case we will offer alternative methods of Payment/Verification, such as re-submitting payment using a Debit/Credit card with 3D Secure Validation or paying with Bank Wire Transfer. AD Labs will reserve the items for the customer while the Order is being validated. The Customer has the right to Cancel the order at any time before the goods have shipped, in exchange for a full refund under the terms in point 4.
All AD Labs inventory is kept in our IT warehouse. Orders received on before 12:00pm are usually dispatched on the same business. Orders received after 12:00pm will ship the next business day. Delivery times will vary depending on the Shipping method chosen and the parcel's destination. In the event that an item is out of stock, AD Labs will notify the customer of the expected lead time. Under special circumstances (such as items only available on Special Orders or items that have longer lead times), it may be possible to send the items directly from the manufacturer to the customer. In this case the customer is offered the choice to receive the items directly from the manufacturer (a faster delivery option) or to wait until stock arrives at our IT warehouse to be dispatched from there.
3.1. Definition of "Shipping"
"Shipping" is a service provided by an external company (designated "Courier") hired by AD Labs srl on behalf of the customer. AD Labs srls commits to carefully pack all the items before Shipping and Dispatching customer’s parcels using the Shipping Method and Level of Service chosen by the Customer at the time of Checkout for Online Orders, or as listed on the Invoice for orders placed via Fax or Email.
3.2. Shipping Insurance
When placing an Order the Customer is offered different shipping methods with various levels of service. Different shipping options may be offered and are calculated based on the Service Level, Insurance, Weight and Size of the parcel.
3.2.1 Un Insured Shipping
For small value items we offer the option of shipping Fully Insured or Uninsured. Uninsured shipping is less expensive but does not offer Tracking or Compensation in case of a Parcel loss. If the Customer declines Insurance by choosing an Uninsured Shipping method, the Customer is responsible for any loss or damage that may occur during shipping.
3.2.2 Insured Shipping
Fully Insured Shipping is available for all orders and items (at Customer's choice). For higher value orders we will only offer Fully Insured Shipping methods. Fully Insured Shipping methods provide a Tracking Number with End-to-End Tracking. For Insured Shipping we typically use Parcelforce (which may be handled by UPS or equivalent service for shipments outside the UK). The Tracking number is automatically sent to the Email address provided by the Customer when the items are shipped.
3.3 Shipping Directly from the Manufacturer
Customers with addresses outside of the European Union may be offered the option to receive products directly from the Manufacturer, in case they are out of stock or only available on backorder. We do not collect any VAT or other Tax from Customers outside the EU. When this option is offered by AD Lab rls, the Customers must confirm if they want to receive directly from the Manufacturer or if they prefer to wait and receive the items from our IT warehouse when they become available.
3.4 Unforeseen Delays and Customs Procedures on Arrival at the Destination Country
As per 3.1 "Shipping" is a service provided by an external company (designated "Courier") hired by AD Labs on behalf of the customer. Therefore any unforeseen delays after delivery of the parcel to the Courier are beyond the reach and responsibility of AD Labs. Should the customer experience an unexpected delay, please contact the Courier if you have the Tracking number to obtain clarification. You may also contact AD Labs which will initiate its best efforts for the successful delivery of the goods. Shipments to countries outside the European Union may experience additional delays when passing through the Customs Office in the Customer’s destination country. The Customs procedures, timeframes and possible Costs are dependent on the Customer’s Local Laws and Regulations. All customs charges upon arrival at the Destination Country are the responsibility of the Buyer. If your order is time sensitive we recommend that you check with your local Customs Office about possible delays for incoming shipments. (If the customer is in a EU member country, per EU Regulations there are no Customs procedures; the parcel is delivered directly to the Customer) If required by the Customer, AD Labs srls will provide all necessary Invoicing Documentation, Proof of Postage and Tracking information (when available per 3.3) aiming for the successful delivery of the Parcel to the Customer.
3.5 Insurance Claims
In the unlikely event that a Parcel is effectively lost AND if the customer chose to ship with Insured Shipping at the time of Purchase (according to 3.3), the Customer should contact AD Labs srl to file an Insurance Claim and receive compensation. RoboSavvy will immediately initiate all necessary diligences to receive compensation for the lost items, following all the Courier's procedures and Timeframes for Insurance Claims. Upon following the Courier's procedures for a Claim and after successful completion of the Claim, the Customer will be offered the option to receive compensation in the form of refund or re-shipment of the items.
3.6 Shipping with Other Couriers, Levels of Service or Using the Customer's Shipping Account
Upon request we may ship items to Customers using the Customer's Shipping Account. In this case AD Labs will charge a 20 Euro processing fee (exc. VAT) per Order. We also offer the possibility of shipping with different Couriers or Special levels of Service upon Customer’s request, please contact us to obtain a Quotation and Delivery timeframe.
4. Cancellation Policy
According to IT Distance Selling Regulations customers have the right to Cancel their Order within 30 business days of receiving the goods. The customer is entitled to a Full Refund after returning the items in their original condition. If the conditions listed below are met. All Return Costs are the responsibility of the Customer (Buyer). Customers must send their Cancellation Requests in written form, fax or email. Please contact us to clarify any questions before requesting a Cancellation.
4.1 Cancellation of Orders before Shipping
Customers are entitled to a Full Refund and Cancellation of their order before items are shipped.
4.2 Returns of Delivered Goods
4.2.1 Unless otherwise stated, AD Labs srls accepts the return of purchased items within 30 business days after delivery in exchange for a Full Refund. Returned items must be in their original condition, including all packing materials, boxes and labels in good condition. If the returned items have missing parts, damaged parts or are otherwise not in their original condition AD Labs srls will deduct the costs of repair or refurbishment from the refunded amount. A Full Refund will be issued within 30 days after the items are received once the item’s condition is confirmed by our services. The customer is responsible for any return costs and for making all the arrangements for the safe return of the goods to AD Labs srls.
4.2.2 In the case of items that are marked as non-returnable, custom assembled parts, consulting projects and services or products ordered on special request of the customer (which are not part of AD Labs regular stock), AD Labs reserves the right to deny returns after shipping. In these circumstances, and in case AD Labs agrees to the return, AD Labs will charge a restock fee of no less than 20% and no more than 80% of the total order.
4.2.3 After the initial 7 days return period, any manufacturing defects will be addressed under the product's Warranty terms or Conditions. RoboSavvy Ltd will not accept the Cancellation of orders after the 7 days return period.
4.3 Returns of Damaged Items
If in the first two weeks after delivery you experience any problems with the items received or in the unlikely event that any parts are missing or damaged, you may return the goods and receive a full refund. After this two weeks initial period, and if the item is within the Warranty period, any damage or malfunction on delivered items will be addressed according to the products Warranty Policy. Please see our Warranty Policy below for more information.
4.4 Cancellation due to Insufficient Stock
AD Labs makes its best effort to update stock availability through its online store. In the event that a Customer places an order for item(s) that is(are) out of stock or if there’s insufficient stock to completely fulfil a customer’s order, AD Labs will inform the customer and provide an estimated lead time. The customer may choose to wait for the out of stock items (which would be placed on Backorder) or alternatively receive a partial Refund for the cost of the items out of stock. In all cases, the customer is also entitled to a full Refund in the terms mentioned in 4.1.
5. Warranty Policy
All products sold by RoboSavvy Ltd include a Warranty against manufacturing defects for a limited period of time. During the Warranty Period any damage or malfunction on delivered items will be addressed by our Technical Support team who will provide replacement or repair of any damaged parts or subparts covered by the product's Warranty. Unless otherwise stated, the Warranty excludes on-site servicing and fine tuning of products.
5.1 How to Reclaim your Warranty
In case the Customer encounters any problem with a product, he should immediately stop using it and contact RoboSavvy Support through the email firstname.lastname@example.org or by phone at +39 328 4576 081. The Customer should provide the Order Number, Serial number (when available) and a description of the problem. Our support team will guide the Customer through a series of Troubleshooting steps in order to diagnose the issue and send any appropriate replacement parts free of charge. For products where the Warranty terms explicitly includes Off-site servicing, items must be returned to AD Labs Technical Services for repair. In all circumstances the Customer should notify the AD Labs Support team before the return.
5.2 Shipping and Returns for Off Site Servicing
For products where the Warranty terms explicitly include Off Site servicing, the customer is responsible for the costs of sending the item to AD Labs or the Manufacturer. AD Labs will support all return costs after the repair.
5.3 Warranty Exclusions Each product's Warranty has specific exclusions which include, but are not limited to, intentional damage, damage resulting from user negligence and damage resulting from operating the product in manners and environments other than the ones specified in the Product's Manual and Specifications. As an example broken gears, burnt MOSFETs, damages for excess voltage or reverse polarity are not covered by Warranty: These damages result from exceeding the products specification or not following the product's instructions at any given point in time. Other exclusions may apply depending on the product and the manufacturer. Please contact us if you'd like to obtain complete Warranty information for a specific product.
6. Prices and Discounts
6.1 Price Match Guarantee Policy
At AD Labs we always endeavour to offer our customers the best products at the best value for money. On selected products Customers will find the Price match Guarantee Symbol. This means that if you find the same product cheaper elsewhere in Europe, please let us know and we will do our best effort match that price. The Price Match Guarantee program is offered to Customers before placing their Order.
6.2 Discounts and Special Prices
Discounts only apply to products in stock. If you want to buy more than the available stock quantity this may be subject to non discounted prices. Please note that stock level is not updated in real time, call us to confirm availability.
7. Taxation (VAT and other Taxes)
As a general rule: Any Private or Business Customers purchasing from a country outside the EU will not be charged VAT. All Private or Business Customers purchasing within Italy and EU member states will be charged VAT. Business and University Customers purchasing from a EU (non IT) member state may be exempt of paying VAT if specific conditions are met according to 22.214.171.124 Please continue reading for more details.
7.1.1 Customers in Italy and European Union member states
Customers in Italy and European Union member states will be charged VAT at the time of Purchase.
126.96.36.199 VAT Exemption for Companies and Universities in EU Countries
Per EU regulations, AD Labs can provide VAT exemption to any VAT Registered Company or University in any EU (non-IT) member country. To obtain VAT exemption, the Customer's Billing and Shipping address must be in a EU (non-IT) country. The Customer must also provide a valid European Company VAT number that can be successfully validated through the European Community VIES web service. For IT based Companies and Universities, and per IT regulation, AD Labs cannot provide VAT exemption. However VAT may be reclaimed when you file your Monthly or Quarterly VAT return. Please check with your accountant for more information.
7.2 Customs Duties and Taxes at the Destination Country
Per EU regulations no Customs or Duties will be charged for any items shipped from our IT Warehouse to any EU Country. For Countries outside the EU, your order may be subject to Customs charges or Duties. These charges are the responsibility of the Customer (buyer). Please continue reading for more information.
7.2.1 Customers in Italy and European Union member states
For customers in the UK and European Union Member States, no Customs fees or Taxes will be charged to the Customer upon arrival at the destination country.
7.2.2. Customers in Other Countries
AD Labs will not charge VAT or other Taxes at the time of purchase for customers with Shipping and Billing Addresses outside Italy and EU. However many countries apply additional Import Duties, Customs and/or VAT to imported goods. These taxes are dependent on each country's local laws and regulations. It is the Customer's responsibility to check with their local Customs Office about possible charges. The customer is also responsible for all charges that may be applied to your order upon arrival at the Customer's destination country.
8. About AD Labs srls
AD Labs srls is an Italy based company since 2014, VAT Registration Number IT02114050509.
We are a company primarily dedicated to the distribution and development of Digital Fabrication, 3D Printing and Electronics. We also offer Consulting and Training services in these areas.
You may contact ADLabs by Email, Phone or Fax, Monday to Friday from 9h30am to 6h00pm
Via M. Giuntini 25 int.28
56021 Cascina (PI)
Telephone: +39 328 4576 081
Hours: Monday thru Friday, 9:00am - 6:00pm
Queries are normally answered on the same day, but can take up to 2 working days.